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Data Sovereignty & Compliance

Delete Your Account & Associated Data

Last Updated: October 14, 2026 • Google Play & Apple App Store Certified Deletion Policy

At ClubHop, you have absolute ownership over your identity and personal data. You can permanently delete your account, profile photos, ephemeral posts, and conversation history at any time. We never retain personal data once deleted.

Recommended • Instant

Method 1: Inside the ClubHop App

If you have the app installed, deleting your account is instant and requires no waiting period:

  1. Open ClubHop on your iOS or Android device.
  2. Tap the Profile tab in the bottom navigation bar.
  3. Tap Settings (the gear icon at the top right).
  4. Scroll down to the Account Actions section.
  5. Tap Delete Account.
  6. Confirm your credentials (password or Apple/Google sign-in) and confirm permanent deletion.
Executes immediately. Your database record and cloud storage assets are deleted in real time.
Web Portal • For Uninstalled Users

Method 2: Submit Web Deletion Request

If you uninstalled ClubHop or cannot access your device, submit a request below and our trust team will purge your data within 48 hours:

Web requests are verified and permanently fulfilled within 48 hours.

What Data Is Permanently Purged

When an account is deleted through the app or by request, the following data is permanently erased from active storage and databases:

  • Account Identity: Display name, registered email address, date of birth, bio, dancing styles, and nightlife preferences.
  • Media Assets: All uploaded profile photos, albums, and media assets stored in Firebase Storage.
  • Ephemeral & Status Records: "Going Out Tonight" ephemeral pulse records, venue check-ins, and city centroid selections.
  • Messages & Communications: Direct 1-to-1 chats, message requests, and shared photo authorizations.
  • VIP Section Listings: Hosted table cards, guest applications, and approval histories.
  • Device Tokens: Push notification tokens (FCM) and active session credentials.

What Data Is Retained (And Why)

In strict compliance with Google Play Store and Apple App Store data retention guidelines, we retain only the absolute minimum required by law and safety standards:

  • Safety & Ban Prevention Hashes: If an account was previously ejected or banned for severe safety violations (such as sexual harassment, threats, or hate speech), non-reversible cryptographic hashes of device hardware identifiers are retained solely to prevent re-registration by that offender. This protects our community and fulfills Apple Guideline 1.2.
  • Financial In-App Purchase Records: ClubHop does not store credit card numbers. Subscriptions and purchase transactions are processed directly by Apple Inc. (App Store) or Google LLC (Google Play), and statutory accounting records are retained in accordance with applicable tax and commercial laws.

Active Subscriptions Reminder

Deleting your ClubHop account does not automatically cancel an active Apple ID or Google Play auto-renewing subscription. Before deleting your account, remember to cancel any active subscription in your device's Settings > Subscriptions (iOS) or Google Play > Payments & Subscriptions (Android) to prevent automatic renewal charges by Apple or Google.

Questions or Manual Deletion Help

If you experience any difficulties deleting your account, our Trust & Safety desk is here to assist:

ClubHop Trust & Safety Desk

Direct Email: support@clubhopapp.com

Privacy Officer: privacy@clubhopapp.com

Response Time: Within 24-48 business hours